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Practitioner’s Corner: Testing and Training Volunteer Translators and Interpreters
Many municipalities have a volunteer language bank made up of bilingual staff who are called upon to provide translation and interpretation services. While it is cost effective to use in-house volunteers compared to a paid vendor service, it may be more challenging to ensure the quality of the language services provided. In response, New York City created a program called NYCertified that tests and trains bilingual employees in providing interpretation and translation services.
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