Editor’s Note: This article is adapted from Lee Van’s Hispanic Online Best Practices.
The ability to communicate effectively with Limited English Proficient (LEP) audiences depends in part on having an effective web presence, whether through a website or social media platform such as Twitter or Facebook. Ensuring quality of translation, ease of use, and accessibility to diverse populations requires a considered approach. These 10 Best Practices have been developed by GobiernoUSA.gov and the Government Multilingual Websites Group to help language access program managers build more effective multilingual websites.
GobiernoUSA.gov is the official portal of the US government in Spanish. It was launched in 2003 as a result of Executive Order 13166 and provides easy access to information, programs, and services to Spanish-speaking audiences. The Government Multilingual Websites Group is a group of federal, state, and local government web managers who are working to expand and improve web content in languages other than English. For more information, contact Laura Godfrey, Manager, GobiernoUSA.gov, at firstname.lastname@example.org.